Shipping policy
Shipping policy
We use Australia Post to deliver our goods. All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates
We offer FREE standard shipping Australia wide on orders over $100
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Shipping under $100 |
2 to 4 business days |
$7.95 |
|
Standard Shipping over $100 |
2 to 4 business days |
FREE |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@thekeepsakebook.com.au with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Yes we are able to send to P.O boxes
Refunds, returns, and exchanges
Please refer to our Returns policy here
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will issue a store credit for the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thekeepsakebook.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@thekeepsakebook.com.au