FAQ
GENERAL
With the USB cable supplied, simply plug in your Keepsake Book into your computer or laptop, the drive will pop on your computer & you use the drop & drag method to upload your videos.
Can you upload my video for me?
Absolutely yes. We have included an uploader for you which is on each products page. Once your file is uploaded & received we will upload to your album for you & post it out already done.
How do I edit my video ?
This is a personal preference. As their are lots of different editing apps & some are more complex than others. We found Vixer(paid), Imovie & video merger are quite user friendly. You could also edit 1min Instagram reels if you are familiar with that & then merge all the 1min videos together to a longer version. Lots of options! Best to research to find what suits you best.
Can I still purchase if I don't have my video ready yet?
Yes you can, when you are ready you can plug in your book to your computer & upload your video.
How long does the battery last?
The battery lasts for about 2-3 hours however It can last on standby for 3-5 months if it is fully charged. We recommend as soon as you receive your book to fully charge it before use as they only come partially charged. Fully re-charge your album at least every 3 months, if you leave your battery flat for too long they battery will no longer work, just like any battery.
Can I load multiple videos onto my Keepsake Book?
Yes you can, you can put as many videos as you like as long as its within the 4gb capacity.
What file type is required?
Any normal video format, mp4 & mov works fine.
How long can my video be?
The length of the film is at your desire, as long as you are within the 4gb capacity.
What do I need to export my video at for it to work?
We recommend exporting HD films but no higher then 1080p & must be exported at 25FPS & no higher. 4K films are not compatible yet with The Keepsake Book. With the HD screen 1080p is still amazing screen quality.
Can I place my videos in a certain order.
Yes, rename your files to for example 001,002,003 & so forth. This will have them sort in numerical order.
What is your return policy?
Please refer to our Refund Policy Page
SHIPPING
We endeavor to get your parcel out with 2-3 business days.
