Refund policy

 

CHANGE OF MIND OR EXCHANGE POLICY 

We want you to be happy with your purchase, so we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For returns or change of mind we only offer a store credit or exchange for your purchase. Your store credit will be issued for the full amount of your order, minus shipping costs. Return shipping costs for change of mind or exchange is to be covered by client. 

Please select your items with care as full refunds will only be issued if the product is faulty. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Any evidence of misuse of our album's will not be accepted for a refund. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thekeepsakebook.com.au and we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thekeepsakebook.com.au.

FAULTY ITEMS 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must contact us within 7 days of receiving your item. To start a return, you can contact us at info@thekeepsakebook.com.au & we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

REFUNDS
We offer a store credit or exchange on our products, unless your item is faulty. If your item is faulty it will be inspected & a if deemed faulty a full refund will be issued. 

 

EXCEPTION / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.